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Payment

We accept Credit Card and Debit Card payments via Paypal. Cards we accept, (MasterCard / Visa ).

The goods will not be delivered until the customer's funds that have been paid to LyaSolis have cleared in full.

Order Notes

Please note that all transactions will be carried out in EURO. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, LyaSolis reserves the right to decline orders for bulk or high value purchases. In the event that your order is declined, you shall receive a full refund. Product images are for illustrative purposes only.

Delivery

All prices displayed are inclusive of delivery and tax. Your order will be sent to you within 14 days, unless otherwise specified.

Credit Card Security

When you wish to place your order, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Privacy Policy

We collect only the basic personal details required to process your order. We do not store any customers financial or credit card details in any form. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Returns Policy & Guarantee

We guarantee your satisfaction. All of our products come with a no fuss guarantee.

In accordance with EU Distance Selling Regulations, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact us by email and then return your products unworn or unused within 7 days of receiving your parcel.

It is the customers responsibility that goods are returned at their own expense, and in a sellable condition.

This guarantee does not apply to the supply of goods made to the customer's own specification (personalised goods), such as made to measure clothing, and items that due to their nature cannot be returned.

If the goods you have received are faulty, please contact us immediately via email lya@lyasolis.com and we shall help you.

If your item is faulty we will arrange a replacement free of charge or you can opt for a refund. This does not affect your statutory rights.

Your Consumer Rights

Contacting us

Please contact us by email: lya@lyasolis.com

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm LyaSolis or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. LyaSolis owns the copyright in all materials on this site.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of LyaSolis or the property of their respective owners and is protected by EU copyright laws.

Trademarks

All trademarks that appear on this site are the property of their respective owners.

About this policy

We reserve the right to change our Privacy Policy at any time. Non-material changes and clarifications will take effect immediately, and material changes will take effect within 30 days of their posting on this web site.

last updated on Thursday, 9th August, 2012